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Understand the Rules That Govern Your Account

Every account on berlian55 operates under a clear set of legal conditions — covering how your data is handled, what you agree to when you register, and how disputes are approached.

Account TermsPrivacy ConditionsDANA, OVO, GoPay Transaction RulesEligibility by RegionDispute Process
berlian55 Understand the Rules That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you have a question about how these legal conditions apply to your account, our support team handles policy enquiries through the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, include your transaction reference number so the review team can pull the record without delay.

Live Chat Reach the support team directly through the live chat window in your account dashboard. Policy and account queries are handled the same way as general support requests.
Email Support Send detailed legal or privacy requests to our support email. Include your registered account name and wallet type — DANA, OVO, or GoPay — so the right team picks it up.
Account Help Centre The help centre inside your account covers common policy questions — from data retention to withdrawal verification steps — so you can check the answer before escalating.
HOW WE HANDLE THIS

What We Do With Your Data and Account

Transparency on data handling, cookie use, account security, and retention is not optional — it is the core of what keeps your account relationship with us clear and functional. Here is how each area works in practice.

Data Handling Account data — including wallet identifiers for DANA, OVO, and GoPay — is stored securely and used only for transaction verification, account management, and legally required reporting.
Cookie Use We use session and preference cookies to keep your account login active and remember your lobby settings. You can adjust cookie preferences through your browser at any time.
Account Security Login sessions are protected with OTP verification tied to your registered mobile number. Any change to your linked wallet — DANA, OVO, or GoPay — triggers an additional identity check.
Retention and Deletion Requests Data is retained for as long as your account is active plus the legally required period after closure. To request data deletion or a copy of your records, contact us through the support email.

Answers to Common Legal and Policy Questions

These are the questions we get most often about account conditions, data rights, and how our legal terms work in practice for Indonesia. If your question is not here, live chat or email support can take it further.

Access and legal coverage depend on whether local law in your region permits use of the platform. We recommend checking eligibility in your area before registering an account.

We hold your registered name, mobile number, email, and wallet identifiers for DANA, OVO, or GoPay. Transaction records are kept for the retention period stated in our privacy policy.

Yes. Send a data access request to our support email with your account name and registered wallet type. The review team will respond within the timeframe set by our retention policy.

The transaction is queued for manual review. Our team checks both records before approving the withdrawal. This applies equally to DANA, OVO, and GoPay withdrawals.

We publish a notice when terms are revised. Continuing to use your account after that notice constitutes acceptance of the updated conditions — you do not need to sign anything separately.

Contact us through live chat or support email with your account ID and a clear description of the dispute. Include any wallet transaction reference numbers to help speed up the review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.